Privacy Policy
Introductory provisions On this page you will find the DoctorPhone privacy statement. You are advised to read this privacy statement carefully. DoctorPhone has its main office at Steenstraat 66A in Arnhem and is registered in the trade register of the Chamber of Commerce under 50003941. DoctorPhone can be reached by e-mail at klantenservice@doctorphone.nl and by telephone on 085-401 89 39. This privacy statement explains how DoctorPhone handles the processing of personal data. For example, it is indicated which (categories of) personal data are collected and for what purpose the personal data are used. DoctorPhone also indicates which legal legal basis is the basis for the processing of personal data. The processing of personal data by DoctorPhone falls within the statutory exemption regulations. For that reason, the processing has not been reported to the Dutch Data Protection Authority. This privacy statement applies to all visitors to this website and DoctorPhone affiliates. If you do not agree with this privacy statement, you must leave the website. DoctorPhone reserves the right to change this privacy statement. The current privacy statement was last updated on 5/23/2018.
Legal basis for the processing of personal data
The legal basis for the collection of the personal data is the proper execution of the agreement. Without personal data, DoctorPhone cannot perform its services properly, namely offering products in the webshop and making online appointments.
If you do not wish to provide personal data to DoctorPhone, DoctorPhone will not be able to provide the services to you. As a result, DoctorPhone may not be able to fulfill its contractual, legal and necessary obligations. In such a case, any adverse consequences due to not providing the personal data lie with you.
Types, purposes, legal grounds and term of processing of personal data
If you make an online appointment, the contact form indicates which personal data must be entered. These are your first name, last name, e-mail address, phone number, type of repair, the model and color of your phone or tablet. In addition, personal data is processed if you create an account to order products in our webshop. The registration form indicates which data is mandatory. These are data related to the repair that will be performed. These personal data are necessary to process your order or question.
If you visit our website but do not place an order on our website and / or do not make an online appointment, we may still collect personal information from you. Google Analytics collects your demographic data such as your IP address and visit frequency. This tool is used for marketing purposes, to keep track of how users use the website and how we can improve our website and app.
After deletion of the account, your personal data will be stored for a maximum period of 72 hours. The personal data that DoctorPhone obtains through the online appointment system and the contact form are stored for a period of one year. It is important that you keep the paper invoice if, for example, you receive a lifelong warranty on a particular repair.
Cookies
DoctorPhone uses cookies on its website. What are cookies? A cookie is a piece of data that is placed on your computer by a website. Every time you visit the DoctorPhone website, it collects basic technical information such as through which website you came to this website. This privacy statement applies to cookies and similar technology. This website may use cookies to provide visitors with customized information, to collect information, and to track the visitor during their visit to the website. This helps DoctorPhone to deliver a good user experience to you. You are of course always free to delete the cookies via your browser.
Reference to other websites
This privacy statement only applies to this website.
This website may contain links to other websites that are not managed and / or owned by the DoctorPhone. If you have arrived at another website by clicking on this link, the privacy statement of that website applies. DoctorPhone is in no way liable or responsible for this website or the privacy statement on this website. DoctorPhone encourages you when visiting this website to read their privacy statement carefully before continuing on their website. An example of this are links to the Apple or Android store.
Transfer to processors and third parties
Personal data is processed by companies engaged by DoctorPhone for the execution of the agreement. The law calls these companies "processors". You can think of the company that provides the hosting of our website or a package service engaged by us, including the chat service of Zopim.
Personal data will also be shared with third parties if DoctorPhone is obliged by law to pass on personal data to competent authorities.
Security
DoctorPhone has taken appropriate technical and organizational measures to protect your personal data against loss or unlawful processing. Among other things, the website has had an SSL certificate for some time, so that the data is sent over a secure connection.
Your privacy rights
Data that is no longer required will be deleted. You have the right to inspect, rectify, delete or limit the processing of your personal data in accordance with the provisions of the General Data Protection Regulation. To prevent abuse and / or fraud, we will always ask you to identify yourself. If you create an account on our website, you can view and change the information you provide yourself.
Complaints
If you would like to submit a complaint about DoctorPhone regarding the processing of your personal data, you can report this to us by sending an email to klantenservice@doctorphone.nl This e-mail address can also be used to delete your customer data in our system.
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